Does Toys R Us offer free returns? What's their exchange policy?

What's Toys R Us returns and exchanges policy? Can you return in-store? How many days do you have to return items to Toys R Us for a full refund? Do I need a receipt to return my item to Toys R Us? Do items need to be in new condition?
Returns & exchanges policies rating: 3.0 - 1 ratings

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It looks like Toys R Us may not offer free returns & exchanges. See 6,448 brands that do offer free returns & exchanges.
Knoji Staff
138
Posted May 29, 2017

At this time, it appears that Toys R Us does not offer free returns and exchanges. However, you can find more information on Toys R Us's returns and exchanges policy on this page.

You might also browse their homepage for more information on returning items.

Learn more at toysrus.com.

Shopping tip: (December 12, 2018): Use promo code 8EISLEGI to save 7% off at toysrus.com — redeem it here. You can also view more Toys R Us promo codes.

Amazon.com is also offering discounts on select Toys R Us items on their website.

Update: we've found 8 more toy stores that currently offer free returns & exchanges and 257 toys, kids & baby stores that are offering free returns & exchanges . You can also view all 6,448 stores that offer free returns & exchanges across all categories.

This user rated Toys R Us's returns & exchanges policies: 3.0
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Rated 4.1 - 34 reviews

About Toys R Us

Toys R Us is a major toy stores company operating the e-commerce site toysrus.com. Toys R Us sells its products and services in the toy stores vertical, offering discounts and promo codes to its customers infrequently. Toys R Us is very well-regarded among shoppers on Knoji, with 34 ratings and an average rating of 4.1 stars. Toys R Us scores very highly compared to other brands in the toy stores industry, providing 14 e-commerce features to better serve its customers.

Toys R Us' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Toys R Us may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Yes
Toys R Us offers free shipping on all qualifying orders. Get free delivery on your order from Toys R Us, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Toys R Us may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Toys R Us may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Toys R Us may not accept PayPal currently. Read full answer >>
Apple Pay:
Yes
Toys R Us accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Toys R Us may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Toys R Us supports a promo code box on their website. Check the Toys R Us promo codes page for the latest coupon codes from Toys R Us. Read full answer >>
Sales:
Yes
Toys R Us runs a clearance and promotions page on their website. Check the official Toys R Us sales page for the latest discounted prices and sales directly from Toys R Us Read full answer >>
Black Friday Ad:
Maybe
It appears that Toys R Us may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Toys R Us may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Toys R Us may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Toys R Us offers their own coupons and promotions page on their website. Check the official Toys R Us coupons page for the latest offers directly from Toys R Us Read full answer >>
Student Discounts:
Maybe
It appears that Toys R Us may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Toys R Us may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
Toys R Us offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at toysrus.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Yes
Toys R Us has a price matching and price adjustment policy. Get discounted pricing from Toys R Us if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that Toys R Us may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Toys R Us may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Toys R Us offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Toys R Us offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Toys R Us offers gift cards and discounted gift cards during special promotional events. Find gift cards for Toys R Us. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Toys R Us may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Toys R Us may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Toys R Us may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Toys R Us may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Toys R Us may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Toys R Us may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Toys R Us may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Toys R Us may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Toys R Us offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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