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Toys R Us Website Review & Ratings + Toys R Us Coupons

Toys R Us: Products & Services

Toysrus.com is the greatest toy store which offers an unmatched selection of classic, in-demand and exclusive merchandise.

Mission- "To continue serving as The World’s Greatest Toy Store by offering a differentiated merchandise assortment that can only be found at Toys“R”Us, as well as knowledgeable, toy-trained associates to help customers find the perfect playthings."

They focus on providing a memorable shopping experience through unique feature shops + they also offer a number of programs for their customers, such as Geoffrey’s Birthday Club. In addition, parents can take advantage of our Wish -List, the ultimate toy registry for birthdays and holidays.

The products offered by the company are as follows:-

Toys R Us: Company Background

Toysrus.com is the world’s leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. Their merchandise is sold in 874 Toys“R”Us and Babies“R”Us stores in the United States and Puerto Rico, and in more than 660 international stores and over 160 licensed stores in 35 countries and jurisdictions + headquartered in Wayne, NJ, Toys“R”Us, Inc. employs approximately 70,000 employees worldwide.

The company office of Toysrus.com is located at the following address:-

One Geoffrey Way
Wayne, New Jersey
07470-2030
Main Number: 973-617-3500

Toys R Us: Customer Feedback & Reviews

"Customer service at the corporate office is great. We misplaced the instructions for one of those CSI junior forensic kits and the representative emailed them to us quickly. What a huge help! I also love the fact that the stores also sell DOG TOYS!" 

"I was shopping for items on the Amazon wish lists set up for my niece and nephew when I noticed Toys 'R' Us had lower prices on most of the items than Amazon. I noticed a Shop Runner logo on one of items I was ordering so I signed up for a free trial. I mistakenly assumed that the free 2-day shipping would apply to all the items in my cart, but it was only for the items with the logo. I ended up ordering enough to qualify for free shipping from Toys 'R' Us anyhow, so I didn't need Shop Runner. I placed a late night Black Friday order and it was shipped the following Monday. They provided shipment info with tracking via email.

I like the fact that they offer cash back rewards through Upromise and they pay in a timely manner, which can't be said for most Upromise partners. I signed up to receive emails and my mailbox was flooded with 1-4 emails per day for the next several weeks until I updated my mail settings on their site and now I get none."

Toys R Us: Business Credibility & Trustworthiness

Toysrus.com has been assigned A+ rating according to the Better Business Bureau (BBB) as it has sufficient background information on this business. Also, it is a BBB accredited business since 7/27/2010 as it meets all the standards of BBB required for the purpose of accreditation.

Following are the factors that raised the rating for Toys R Us include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1640 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

For more of details following link is provided to our customers http://www.bbb.org/new-jersey/business-reviews/toys-retail/toys-r-us-in-wayne-nj-29003690/

Toys R Us: Website Popularity & Google Ranking

Toysrus.com has attained a three-month global Alexa traffic rank of 1,374. The site is based in the US where it has attained a rank of 323. This site has been online since 1995. Toysrus.com is particularly popular among users in the cities of Portland-Auburn (ME) (where it is ranked 213) and Philadelphia (225). The average time spent by a visitor to the site is roughly six minutes per day, with 36 seconds spent on each pageview.

For more of details following link is provided http://www.alexa.com/siteinfo/toysrus.com

According to the Compete.comthe site has approx. 6,733,435 unique visitors and has attained a rank of 253. For more of details following link is provided https://siteanalytics.compete.com/toysrus.com/

According to the Google Page Rank the site has attained 7 from 10 possible points.

Toys R Us: Social Media Presence

Toysrus.com shares its presence on the following popular social networking websites:-

  1. Face book.
  2. Twitter.
  3. You Tube.

On Facebook the site has approx. 3,625,621 followers and its link to the Facebook page is https://www.facebook.com/toysrus. On Twitter the site has approx. 413,385 followers and its link to the Twitter page is https://twitter.com/toysrus. The site also shares its presence on the You Tube page and its link to the You Tube page is http://www.youtube.com/toysrusonline.

Toys R Us: Website Security & Safety

Toysrus.com use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure + they have established a Secure Shopping Guarantee for every transaction that you make on the Toys"R"Us and Babies"R"Us website. Also, if any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

Toys R Us: Pricing & Packages

The prices of the products offered by Toysrus.com depend upon the type and quantity of the product offered. Therefore, on making a comparison between the prices of the products offered by Toysrus.com with any of its competitors like Etoys.com it was found that prices of the products offered by toysrus.com are slightly low as compared to the prices of the products offered by the other businesses engaged in the same trade.

Toys R Us: Shipping Rates & Policies

Toysrus.com offers following shipping methods:-

  • Standard Shipping.
  • Expedited Shipping.
  • Express Shipping.

Toysrus.com shipping policy states the following facts:-

  • Orders received after 12:00 pm EST in the distribution system, will begin processing the following business day.
  • Delivery time for oversized items differ slightly from the above options. Please refer to our Oversized Items section for details.
  • Delivery times for pre-order items are based upon the manufacturer's release dates. Please refer to our Delivery Date for Pre-Order Items for details.
  • 2 additional days should be added to your delivery date if using our Pay in Store payment option to accommodate the timeframe in which you have to visit the store and pay for your order.
Toys R Us: Payment Methods Accepted

Toysrus.com offers the following methods of payment to its customers:-

  • Toys"R"Us & Babies"R"Us credit cards
  • MasterCard
  • Visa
  • American Express
  • Discover

Other forms of payment:

  • U.S. Issued "R"Us Gift Cards
  • Bill Me Later
  • PayPal
  • Cash / Pay In Store

They do not accept the following forms of payment:

  • CODs
  • Personal Checks
  • Layaway Plans
Toys R Us: Returns, Refunds & Exchange Policy

Toysrus.com return policy states that online purchases returned within 90 days to our online Returns Center by mail will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store and when returning an item paid for with our Pay in Store payment option. Also, it states the following facts regarding the return policy:- 

  • Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
  • Please note the following items: Pre-recorded movies & music; computer & video game software; trading cards; and breast pumps must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items or titles.
  • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please click here for more details.
  • If the Pay in Store payment option was used, returns made to the Online Returns Center will be refunded using an eGift Card that will be emailed to you within 24 hours of processing. This eGift Card may be exchanged in any Toys"R"Us or Babies"R"Us store for a full refund issued using your original method of payment. Returns made to a Toys"R"Us or Babies"R"Us store will be refunded using the method of payment used at the store when you paid for your order.
  • Toysrus.com/Babiesrus.com reserves the right to refuse any returns if they do not meet our return requirements.


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